ACCEPTANCE OF TERMS
We want to keep our relationship with you as lean and informal as possible, but please read the Terms of Service carefully before you start using Contactmyadmin, because by using the Website you accept and agree to be bound and abide by these Terms of Service.
Should you disagree with some of the provisions herein, you can either leave the Website (although we’ll be sad to see you go!), or contact us at firstname.lastname@example.org.
SCOPE OF TASKS
Each request for work must be submitted via web app, email, or voice message. If you have several tasks that need to be done, send each request in separately. This will ensure quick turnaround and clear communication about each task.
All tasks have an associated check-in time for the assistant (default is 20 minutes). This helps to avoid wasted time by the assistant, so they can update you with an answer or partially completed task and see if more work should be done.
If a second task is needed based on the first task (for example, the information we find leads you to request more research), simply reply to the assistant’s response as you would with any email, which will allow the same assistant to continue working on your request. If your assistant’s reply at check-in doesn’t satisfy you, reply to the original task, specify why you are not yet pleased, and they will try again at no extra charge up to the amount of time spent on the first check-in.
We do reserve the right to decide at our sole discretion if a task is outside the scope of our abilities or subject to other restrictions mentioned in these Terms of Service.
Under no circumstances will we spam people or do anything vaguely spammy as a task. If you have questions about whether we consider your request to be spam, please contact support.
We cannot, and will not, ever accept your credit card number for use in a task. You must not send us your credit card number to be used on a task. If we make a purchase for you, you will be billed after the fact via our secure processor. Your Contactmyadmin assistants will never see your credit card number; they will use a temporary, one-time use number to buy things for you that we generate on our own.
OWNERSHIP AND CONFIDENTIALITY OF WORK PRODUCT
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with the creation of the Work Product.
DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY AND INDEMNIFICATION
Your use of Contactmyadmin is at your sole risk. The service is provided “as is” and “as available”. We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a purpose and non-infringement. We are not liable for damages, direct or consequential, resulting from your use of the Website, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses (including but not limited to attorney’s fees) arising from your violation of any third-party’s rights. You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the Website. Because the Website is not error or bug free, you agree that you will use it carefully and avoid using it ways which might result in any loss of your or any third party’s property or information.
ACCESSING THE WEBSITE, SECURITY AND PRIVACY
We are working hard on improving Contactmyadmin, but we can’t guarantee that the Website will be up and running 24/7. We also reserve the right to suspend or restrict access to some features to users. In any case, we will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period, nor for any data loss.
To access certain features of the Website you must register by entering your email and choosing a password as part of our security procedures. You must treat such information as confidential, not disclosing it to any third party and only using Contactmyadmin in person. There is a password reset procedure in case you forget your password, but please notify us of any breach of security.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. In the future, you may be asked to provide certain registration details or other information. As custom for internet websites, we reserve the right to disable any user account, at any time in our sole discretion for any or no reason, including, if in our opinion you have failed to comply with any provision of these Terms of Service.
PAYMENTS & SUBSCRIPTION
To use this service, you pay a specific, monthly recurring fee for whichever plan you sign up for. For example, you probably pay us once a month for a month’s worth of service. Once you’ve paid for a month (or for any other interval), there are no refunds offered.
Time Credit allocated to a user account is non-transferable. You cannot sell or give away Time Credit on your plan but you can buy a plan for others. Your account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
Contactmyadmin plans are recurring subscriptions. When you sign up for the monthly plan, your card will continue to be charged each month until you cancel via the website. Time Credit carries over from one month to the next as described below. Time Credit continues to rollover as long as you are a subscriber. All Time Credit expires after 30 days with no subscription associated with the account. Time Credit rolling over does not change the amount you’ll be billed each billing cycle.
All Contactmyadmin plans are governed by a monthly Time Credit hour limit by plan type. If these Time Credit hours are unused by the next billing cycle, the hours will carry over to the next cycle, such that the balance at the beginning of the next billing cycle will be the sum of the unused Time Credit plus the Time Credit added by the plan associated with the account. Time Credit is used up in 5 minute increments, and tracked by the assistant working on any given task. There is a 10-minute minimum for any single request made to Contactmyadmin. Time used for the assistant, account manager, or other helper to get up to speed or for a user to explain a task to someone so it can be done is included in time used for a task. Account Manager time is billed at 3.0x the amount of time used by the Account Manager. For example, for 20 minute of Account Manager time used to explain a project, 1 hour will be deducted from your account Time Credit balance.
If the Time Credit runs out before the end of the billing cycle, the user has the option to continue using the service at the implied hourly cost for their plan. These overage hours will be billed for at the earlier of the beginning of the next billing cycle, or when a subscription is canceled or payment method is removed from the account. The implied hourly rate is determined by the undiscounted cost of each plan type, and any discounts you may have applied against your monthly plan do not impact the implied hourly rate used for overage hours.
The max amount of time for the Service to get started on a request, which varies by plan, only applies to requests that can be done by any assistant. If you request a specific assistant you will have to wait for that assistant to be available.
All Contactmyadmin plans are recurring subscriptions that can be canceled at any time for no penalty or fee from your Contactmyadmin Dashboard.
Any agreement or attempted agreement between client and assistant, about a service contract, requiring that payment be made outside of Contactmyadmin shall constitute a material breach of this agreement and be subject to cancellation without refund.
GOVERNING LAW AND JURISDICTION
These Terms of Service and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of California.
CHANGES TO THE TERMS OF SERVICE AND THE WEBSITE
These Terms of Service are effective as of the “Last Modified” date identified at the top of this page. Contactmyadmin is a work in progress, meaning that a lot will change soon. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion. Your continued use of the Website following the publishing of updated Terms of Service means that you accept and agree to the changes.
WAIVER AND SEVERABILITY
Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Contactmyadmin and govern your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
When you sign up for ContactMyAdmin’s services, you may be asked to enter your name, email address, mailing address, phone number, date of birth or other details to help you with your future requests.
We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, or use certain other site features in the following ways:
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CalOPPA)
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
It’s also important to note that we do not allow third-party behavioral tracking.
CHILDREN ONLINE PRIVACY PROTECTION ACT (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
INTERNATIONAL CLIENT PRIVACY
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
To be in accordance with CANSPAM, we agree to the following:
ContactMyAdmin is committed to keeping your information secure and protected. We are also developing features to keep sensitive data safe and riskless. We believe that integrity is one of the key elements for a lasting and successful relationship. Thus, we take security and discretion earnestly.
To access an account, make purchase, or to contact third party on your behalf, we may request you to share some sensitive information such as credit cards, passwords and other data.
Getting Set Up:
Personal information such as your name, email address, mailing address, phone number, date of birth or other details will be kept on the system to provide better services. Should you decide to abolish your account, we will also eliminate your personal information.
We will only retain your information for the following cases:
The company maintains a strict policy on employee hiring. Personnel with access to client’s information has undergone background check and has signed a confidentiality agreement.
ContactMyAdmin requires clients to get a password manager for security protection.
We may revise this Privacy and Security Policy periodically. You can access the updated version on our website.
650 California St. Suite 05-119
San Francisco, California 94108
United States of America